Welcome back again for another trivial post about being a Freelancer. In this post, I chose to tackle a topic in which everyone especially if you're a Customer-Service Representative (Both Newbie and Pro) can relate to this. I've been dealing with a lot of people ever since I was young due to my parents owning a small business. So I knew these types of toxic customers and saw how my parents dealt with them. Now, being a young entrepreneur and owned an online store, I happened to encounter just one toxic customer on whom became a toxic Godzilla because of the courier's fault. (Hello, Shopee and Xpost!). Although it wasn't my fault as I updated him with his shipping status (in which the buyer aka him who's already responsible on that), still, he isn't satisfied and started to bragged about him being a licensed doctor. For goodness sake, I was able to calm myself and just reported it on Shopee for them to offer the Godzilla customer a refund instead. I also claimed dispute and I won. (Well, it was your fault actually for not contacting Xpost. and as a buyer, you also have to communicate with me so I can help you with your order. I don't really care if you're a licensed doctor or even if you're a CEO. Manners Maketh Man. I wish you well (hell) and I hope your future patients won't get scared because of you. Karma will be the one getting back at you.) 1. Unethical and Dishonest Customer."Why does my order takes forever? I've already sent a lot of messages from your email and yet my order isn't here yet." "May I know your email address please? and when did you send your message?" - the customer provides an email address, I've sent it two weeks ago. - - checks the email that the customer provided. NONE appeared. - "I'm sorry but according to our support team, there's no result prior to the email address that you provided." And that's how the toxic customer starts to send his/her inquiries via email. An Unethical and Dishonest Customer shows off and brags about who he/she is (like the example given before this post, and the example given above). Which takes a lot of time for the team to answer the given query. Also, be alert of this kind of customer as they can tell lies, threatened, and starts to give options for them to be able to exploit within your company. 2. Abusive Customer."I'm so gonna report this to the authority." "I'm gonna blog and rate your shop a 0 star!" "You guys are so dumb redirecting me from here and there." "You need to compensate for my demands." Says the customer who drains your shift by sending you threats. Of course, if you're a newbie, you won't feel good and get scared due to your Godzilla Manager might fire you. But hell nope, just like what my co-worker says, you have to be used to this kind of customer. An abusive customer tends to give threats, posts malicious and dishonest reviews about your store. When you started to check his/her inquiries and investigate, it's the customer's fault in the first place which made the support team's decision not to support that customer's demand any longer. The abusive customer tends to expect instant responses with their queries. So be wary yet Let Karen go berserk. (Facials and Skincare are expensive, so don't stress yourself.) How to Deal with Them?
Conclusion:To be honest, I've been into this industry for quite a while. As I observed, you will know how entitled people can be. And as a result of this, especially for the newbies; it consumes time, effort, energy, etc. which you can use to the good customers. I also learned how toxic this industry that I am in. You're lucky if you have a manager who can understand as he/she was once in your position well. But be mindful of the cultural differences.
Always remember, it's just a job. nothing personal. So as much as possible, you have to be ready if you're going to apply as a customer service representative. Ready your mind, your mood and yourself. Things will get better and you'll learn from your experience. Share your thoughts by commenting down below.
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Harajuku style exists since early 1980s and became known outside Japan within 2000s. Harajuku style is named after Harajuku Station in Tokyo.The first Harajuku style was made combining traditional Japanese attire and Western clothing which the young generation locals occupy the streets wearing its style. As these youngsters wearing Harajuku style, they wanted to convey the message of wanting to dress anything with any style as they wanted. Harajuku fashion style is a movement against the strict rules of dressing up and the pressure to fit to normal pace.
Now, Harajuku still remains as one of the fashion styles regardless of new trends in Japan. Anybody can wear the style. Harajuku is a mix of well-known style such as Gothic, Sweet, Cosplay, Gyaru, Lolita and mixing traditional clothing with western. Traditional Japanese clothes such as kimonos and traditional sandals have been remake with Harajuku style since the beginning. Kimonos being paired with high-flat style of shoes while wearing a cute ribbon as a hair accessories being paired with custom hair color or wig. Custom made and self-made items are also good, retro and Vintage clothes can be included in Harajuku style as well. In Harajuku, more is more. So the more layers or more style, more fun to wear with as long as you are creative and wear what you wanted. Let your imaginations comes into reality. For accessories, you may pair it with colorful backpacks, or the 80s or 90s type of bags. Go with the pastel or neon bright of hair colors or wigs. Eye contacts are also a part of Harajuku style. You can choose from red, green colors with unique eye contact designs. For the make-up, you can have it depending on your chosen Harajuku theme. The subsets of Harajuku for example are Gyaru style. Gyaru is a fun, girly style with colored hair and fake cute nails. The look was made to be Gyaru girls to be known as a rebel against the perfect look, expressionless and doll-like look of the Geisha. Next is called Visual Kei in which is being styled as a punk, rock, metal which is inspired by the rock musicians of the western. Lolita style is based in Victorian era wearing a long skirt, corset and wig. A typical Lolita style can be seen wearing a tutu skirt and ballerina gowns. There are many subsets of Lolita style which makes somehow a little bit controversial nowadays when some celebrities opt to wear it. Fairy Kei style is a style which is more like into ethereal and pastel. It draws inspiration from My Little Pony, Strawberry Shortcake etc. Decora Kei comes from the root word ‘decoration’, Decora Kei composed of bright neon colors and extreme accessories from hair, stickers, Band-Aids and fake tattoos and layers of cute purses and stuffed animals. Cosplay can also be considered as Harajuku style by dressing up as how your favorite anime characters such as Luffy, Naruto, etc. Popular artists such as J-pop princess Kyary Pamyu Pamyu and Gwen Stefani who loves Harajuku style which makes the style being well-known in the rest of the world. Kyary Pamyu Pamyu wears Harajuku style in her music videos in which makes her imagination comes into life. Harajuku style is popular and must go style especially when you’re travelling around Japan. The aim of Harajuku style is to express what you feel by making you wear what you love, mix and match the colors, layering, makeup depending on your theme, your vision, the purpose and the passion of what kind of style you are portraying to. Strengthen your brand. Once you know what kind of style you wanted, you may create, wear and post it in the social media. Some people might find it weird but never let them stop you from wearing it. Fashion style and trends come and go but Harajuku still remains which make Japan become unique, breaking the fashion norms and defining style, brands and expression depending on someone’s perspective when it comes to fashion. Unleash your inner craziness and unique thinking and let yourself express your love in fashion. Carry a smile while wearing your Harajuku way! Harajuku is all about self-expression, no matter what they say. Tip: Always remember to consult your owner’s manual for vehicle ratings and types of trailer hitches that match your vehicle towing capacity.
There are many types of hitch that are being used for towing a trailer, depending on your vehicle capacity and its purpose. Receiver hitches are divided into five classes and each of them has a unique purpose as well as its size, set of capacities and style. The higher the class number, the higher the capacity and the receiver tube that it has. (Always remember the tip above before choosing the types of trailer hitches intended to your vehicle.) Class I: Light trailers. · Weight carrying (WC) rated up to 2000lbs gross trailer weight (GTW). · 200lbs. maximum trailer tongue weight (TW). · Usually has 1-1/4” square receiver opening. · Higher class ball mount does not increase the towing capacity of the hitch. · Class I hitches are usually attached to the bumper, truck pan or vehicle frame. Typical Tow Vehicles: compact cars, midsize cars, full-sized cars, SUVs, and Minivans. Typical Loads: bikes (maximum of 2), cargo carriers, kayaks, canoes, mobility scooters, and small trailers. Accessories: bike racks, cargo carriers, drawbars made for Class I. Important: Remember that not all hitches are rated at the same capacity and that no hitch can ever increase the maximum weight that your vehicle can tow. Class II accessories will not work with class I hitches. Class II: Medium Weight Trailers. · Weight carrying (WC) rated up to 3500lbs gross trailer weight (GTW). · 300lbs. maximum trailer tongue weight (TW). · It usually has 1-1/4” square receiver opening. · A higher class ball mount does not increase the towing capacity of the hitch. · Class II hitches usually attach to the bumper or the vehicle frame. Typical loads: bikes, cargo carriers, kayaks, canoes, mobility scooters, small popup campers, small boats, and small trailers. Typical tow vehicles: midsize cars, full-size cars, SUVs, and minivans. Accessories: bike racks, cargo carriers, drawbars that are made for Class I and Class II hitches. Class II hitches are typically found on full-sized sedans, minivans, and crossovers. It can also be found on small SUVs and even pick-up truck. Class II trailer hitches have a 1-1/4” x 1-1/4” receiver tube opening that is used for lightweight towing applications and are able to tow up to 3500lbs gross trailer weight. Class III: Larger Trailers. · It is used as weight carrying rated up to 6000lbs. gross trailer weight (GTW). · With 600lbs. maximum trailer tongue weight (TW). · It is used for weight distributing rated up to 10000lbs. gross trailer weight (GTW). · With a 1000lbs. maximum trailer tongue weight (TW). · Class III hitches are weight carrying (WC) and also weight distributing (WD) but depending on the vehicle and its hitch specifications. · Class III hitches are attached to the vehicle frame only. · It usually has a 2” square receiver opening. · Some Class III hitches can also be used in combination with a weight-distribution hitch. Typical loads: midsize campers, utility trailers, lawn maintenance equipment, bikes, cargo carriers, kayaks, canoes, motorcycles, snowmobiles. Typical tow vehicles: full-sized cars, SUVs, minivans, large SUVs, and trucks. Accessories: bike racks, cargo carriers, ball mounts that are made of 2” x 2” receiver. A higher class drawbar does not increase the towing capacity of the hitch. To use this class of hitch for weight distribution requires a weight distribution system. The class III type of trailer hitch is the common receiver hitch class installed on SUVs and full-sized pick-up trucks. Tip: if you’re full-sized truck user and it has a towing prep package, it will probably have a class III hitch. An adapter allows you to mount hitch accessories made for a 1-1/4” receiver. Class IV: Larger Trailers and Accessories: · It is used as weight carrying, rated up to 10000lbs gross trailer weight (GTW). · With a 1000lbs maximum trailer tongue weight (TW). · Used for weight distributing are rated up to 14000lbs gross rate trailer · With a 1400lbs maximum trailer tongue weight (TW). · A class IV hitch usually has a 2” square receiver opening. · Class IV hitch attaches to vehicle frame only. Typical loads: large campers, large boats, and toy haulers. Typical tow vehicles: heavy-duty trucks and SUVs. Accessories: bike racks, cargo carriers, and ball mounts that are made for 2” x 2” receiver. Class IV hitches are commonly mounted on a full-sized pick-up trucks and SUVs. They also featured a 2”x2” receiver tube opening and generally have a weight carrying capacity of up to 10000lbs. gross trailer weight. Most class IV types of trailer hitches can also utilize a weight-distribution hitch for ratings as high as 12000lbs. But class IV is restricted to a 2” receiver.’ Tip: an adapter allows you to mount hitch accessories for 1-1/4” receiver. Class V: Largest Trailers: · Used as weight carrying rated up to 12000lbs gross trailer weight (GTW). · With a 1200lbs maximum trailer tongue weight (TW). · Used for weight distributing rated up to 17000lbs gross rate trailer (GTW). · With a 1700lbs maximum trailer tongue weight (TW). · A class V hitch usually has a 2-1/2” square receiver opening. · Class V hitch attaches to the vehicle frame only. Typical loads: large toy haulers, equipment haulers, multi-car trailers. Typical tow vehicles: heavy-duty and commercial trucks. Important: Your ball mount and hitch ball needs to be both rated for Class V to safely tow these weight loads. Class V type of trailer hitches have the highest weight ratings of the receiver hitch classes, offering as much as 20000lbs GTW. They are used on full-sized pickups and commercial trucks. It is also classified as two types of class V hitches that are offered by CURT. Xtra Duty (XD) class V hitches have a 2” receiver and rated up to 17000lbs. while Commercial Duty (CD) class V hitches have a 2-1/2” receiver and rated for as much as 20000lbs. tip: you can use a reducer sleeve to mount hitch accessories that are made for a smaller hitch receiver size. Conclusion: Choosing the right trailer hitch class is now listed above to help you in choosing the right one intended for your vehicle and for its use. Always remember to select the one that is right for your vehicle in order to avoid any misconceptions that may lead you to accidents. It all started way back around 2007. Wherein puberty hits, and when I thought I don't need to write it on a piece of paper but instead making it thru world wide web. Being a junior staff and became an Entertainment Editor on the school newspaper made me aware and enhanced my skills. Sadly things aren't going thru a good one on my side because of stress and personal things that happened. Before I transferred into Asianfanfics.com, I wrote several on-going fanfictions about Korean Celebrities. The ones on top are my top 1 OTP (One True Pairing). But today, I focus mainly on Kbeauty Skincare and Makeup in which you can read soon. Also, you can read some of my niche thru my portfolio that you can browse down on my blogsite. I also worked as a Content Creator in a non-profit website called Koreanophiles in which delivers news, trends, entertainment, and tips about Korea. They got a WordPress website before but I think it was now closed as they focus through their Social Media Sites instead. Working as a Freelancer: How Do You Spend Time being a Blogger and Content Creator?My first job was at Upwork, being a cold blogger/content writer as my part-time job which earned me for like $1 per article. I know it's a bit small compared to the usual but since it's my first job, I wanted to experience writing and making my credibility to 5 stars in Upwork. As of now, aside from using my skills as a blogger and a content creator, I am also doing a part-time transcriptionist thru OnlineJobsPh.
"Write no matter what, it's in your blood." I wanted to focus on writing which is really my passion. I wanted to help everyone by writing accurate and reliable pieces of information and make it more fun in reading at the same time. When you are really passionate about doing things, no matter how hard life is and thinking about practicality, You will always go back to where you started. Having a Problem Where to Start? How To Start and What To Do? In this blog post, we’ll be talking about the basic information, tips, and tricks on how to score a job being a freelance virtual assistant. Especially for newbies like me in this kind of industry, let me help you tackle and write down the ways that I’ve also learned and still learning from being a student of the FVA. Right now, I’m currently having a job as a transcriptionist and a part-time writer of different types of niches because of these tips and tricks that I’ve learned. Don’t worry if you’re a newbie. I got you, fam! 1. Identify your Strength. What are your strengths? Highlight the best qualities that you can show off to the clients. Are you good in taking care of the customers especially with their concerns? Or are you the techy one who loves coding and doing javascript or HTML, or just love doing programming? Do you love writing and expressing your thoughts based on your experiences on a particular thing or situation? Or you’re the one who loves using Social Media for Marketing Purposes. Then you must know what is your greatest strength that you can show off to the respective clients. Add it on your resume and your cover letter. You can also add your past work-experiences. If you’re a fresh graduate, then you can add the past seminars that you’ve attended or even the organizations that you belong to. Trick: Use Canva in doing your Resume and Cover Letter. Clients won’t hire you 100% if you’re still using a blank document as a canvas in your resume. Hi! It’s already Millennial Year and you’re still stuck at 19ish cave. 2. Update Your Portfolio/s: It is really important to do this. It attracts the clients about the services that you can do and the ones that you excel to do. Build up your portfolios and focus on your branding. Examples are some of the basic contact details that you can put on MS Excel if you’re focusing on data entry. For Social Media, You can also put the images that you captured. For Content Writing and Blogging, you can also add the articles that you submitted. Just like mine when I’m still working as a Content Creator in a Korean Website. I’m also planning to add articles that I wrote in the school publication that I was previously in. Tip: You can add samples from your previous work/s. Just make sure to contact the company first for approval. 3. Get a Referral from your Previous Work/Personal Testimonies from your Networks: Consider this like your good-moral character certificate when you’re still studying at school. There are also recommendations and certificates that your previous company can give you. If you haven't got terminated from your previous work then you can request for one. Tip: Some companies don’t give one. Especially if your previous HR manager is a Godzilla. You may just key in your previous workmate’s phone number. Just make sure he/she can be trusted so they can give you good remarks. 4. Build your Social Media Platforms. As I’ve mentioned in the tip above, We’re now living in a world wherein Social Media Sites are the main source of everyone’s needs. From news, businesses, influencers. Social Media Sites aims to connect people and business platforms. Build your Facebook page, your LinkedIn accounts, Your Instagram and Twitter Accounts. Post relevant topics and niches according to your branding. May it be about Codings or SNS Influences. It’s all about your branding. Make it more lively and attractive. Also, don’t forget to join Freelancing Job Platforms such as Upwork, OnlineJobsPh, etc. and put your desired brandings and portfolios to make the clients invite you for their job openings. Tip: Make use of your branding/s. Highlight it and Put it on your Social Media Accounts and Freelancing Job Platforms. Tricks: Don’t forget to use Canva. 5. Learn How to say “No”.
Just like how CL’s part in ‘I am the Best’: “No No No No, Nah Nah Nah Nah!”, you need to learn how to say No. When you feel like it’s already making you feel uncomfortable during working hours, or the vibes is totally off especially during working hours or in the live meetings. Always trust your instincts. It’s best to say NO than being unhappy during your working times. And there you go, these are only 5 of the many picks for tips and tricks to have an idea for your freelancing journey. I will be tackling more information and tips on my next blog post. For the meantime, focus on these 5 tips at first. For your questions and concern, you may comment down below so I can answer your inquiries right away. You may also follow me on my social media accounts. (clickable) Facebook, Instagram, LinkedIn, Twitter or you can email me at [email protected] See you on my next post and Goodluck! Links/Photos used: Canva, Billboard (2NE1), Filipino Virtual Assistance (FVA) |
AuthorElin @ E's Digital Creatives Archives
January 2022
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